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Last updated: May 17, 2026. This policy explains refund review, cancellation, credit, source-code download, and digital-service purchase rules for DMXReady.
This Refund Policy explains how DMXReady handles refunds, cancellations, credits, hosted Smart Apps, source-code downloads, and service-related purchases.
DMXReady offers digital products and hosted services. Because access can begin immediately after purchase, refund eligibility depends on the type of purchase, activation status, and any applicable legal requirements.
Hosted plans and subscription services can be cancelled through the billing flow or payment portal when available. Cancellation stops future renewal charges but does not automatically refund prior billing periods.
If a hosted service is cancelled, access to hosted capacity, launch features, support levels, or related account features may be reduced, paused, or removed according to the active plan and product rules.
Credits, where offered, are intended for the specific DMXReady usage described at the time of purchase. Used credits are not refundable.
Unused credits are not automatically refundable unless required by law or expressly stated in a separate written offer, invoice, or agreement.
Source-code downloads, ownership packages, export packages, downloadable files, templates, and other digital delivery items are generally final once access is granted or a download is made available.
If there is a delivery issue, corrupted package, duplicate charge, or account-access problem, contact support so we can review and correct the issue where appropriate.
Custom implementation, setup, consulting, migration, design, development, configuration, or support services may be subject to separate written terms, milestones, deposits, or statements of work.
Refunds for custom services depend on the specific agreement, work completed, costs incurred, and any written cancellation terms.
To request a billing or refund review, contact support@dmxready.com with the account email, workspace name, purchase date, purchase type, and a short explanation of the issue.
We review requests in good faith and may approve, deny, or partially approve a request based on product type, usage, activation status, duplicate charges, delivery issues, fraud/security concerns, and applicable law.